Refund Policy
This Refund Policy explains how refunds work for purchases made on Tellvi — primarily virtual Coins used to send digital gifts.
1. Digital Goods Nature
Purchases on Tellvi are digital goods — virtual Coins, and the gifts bought with them. Coins are delivered to your account immediately upon payment and are intended for in-app consumption.
2. General Non-Refundable Policy
Because Coins are digital items delivered instantly, all sales are final once credited to your account, except where a refund is required by statutory consumer law or granted under the conditions below.
3. Statutory Consumer Rights (EU/UK 14-Day Rule)
Where consumer-protection law grants a 14-day statutory right of withdrawal, that right applies until the digital content is delivered. By purchasing Coins, you consent to immediate delivery and acknowledge that your right of withdrawal is waived once Coins are credited.
4. Circumstances for Refunds
5. How to Request a Refund
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